Someone Special is an authorized retailer for all collectible lines offered for sale on our website.
No refunds or exchanges on Personalized items.
There is a 30% restocking fee on all returned non-defective Boehm Porcelain.
There is a 25% restocking fee on all returned non-defective dinnerware and stemware from Faberge, Fransiscan, Johnson Bros. Lenox, Miller, Royal Doulton, Royal Worcester, Spode, Waterford and Wedgwood. Giftware from these mentioned lines has no restocking fee.
There is no restocking fee for any other product unless stated.
All merchandise shipped by Someone Special is tracked either by serial number,
edition number, ultra-violet markings, or china pen markings. All claims must
be made prior to the removal of any markings. Any claims made against merchandise
that does not bear the same numbers or marking will be refused.
Claim Policy
All claims either for broken, defective or returned merchandise must be made
within 10 days of receipt.
- Broken or Damaged Merchandise
-
It is the buyer's responsibility to call the local UPS office. All original
packing materials must be kept even if there is no apparent damage to the
shipping carton. Limited editions will be replaced if possible. If no
replacement is available, a credit or refund will be issued to the buyer.
- Defective or Returned Merchandise
-
The item may be returned to the location from which it was shipped. All returns
must be insured. Defective items will be replaced if available and return shipping
charges will be credited to your account. For returned merchandise, your account
will be credited for merchandise only.
- No Replacement or Credit Will Be Given Under The Following Conditions
-
The request is made after 10 days from the receipt date.
The item is returned without an outer carton.
The item is returned without the original box and all paperwork.
The item or box has been marked by writing or improper handling.
For UPS damaged merchadise, you have not kept the original shipping carton
for the UPS inspector.
Retun Policy for Dinnerware & Stemware
Non-defective returns of Boehm Porcelain are subject to a 30% restocking fee.
Non-defective returns of dinnerware and/or stemware from Faberge, Fransiscan, Johnson Bros. Lenox, Miller, Royal Doulton, Royal Worcester, Spode, Waterford and Wedgwood are subject to a 25% restocking fee.
Special order items are subject to terms explained at the time of purchase; no refunds or exchanges.
E-Mail:info@someonespecial.com
Someone Special
2050 Springdale Road, #500
Cherry Hill, NJ 08003
(856) 424-1914 - (800) 237-7656
All contents copyright © 1996 - 2008
Charlotte's Someone Special.
All pictures used with permission.
All rights reserved.
Someone Special Logo is a Trademark of Charlotte's Someone Special.